Shipping Policy
Last Updated: July 14, 2026
This Shipping Policy applies to orders placed with Sadhana Biswas (Proprietorship), operating under the brand name Boot Store.
Thank you for shopping with BootStore. We are committed to processing and delivering your order as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
All orders are processed after successful payment confirmation or receipt of the required partial advance payment for COD orders.
Orders are generally processed and dispatched within 2–4 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
During sales, festivals, or peak seasons, processing time may be slightly longer.
2. Shipping Coverage
BootStore currently ships across India.
At present, we do not offer international shipping unless specifically mentioned on our website.
3. Estimated Delivery Time
Once dispatched, the estimated delivery time is generally:
5–7 business days for most serviceable locations.
7–10 business days for remote or extended service areas.
Delivery timelines are estimates only and may vary depending on your location and the courier partner.
4. Shipping Partners
We work with trusted courier partners to ensure safe and timely delivery.
The courier partner may vary depending on your delivery location and product availability.
5. Shipment Tracking
Once your order is dispatched, BootStore will provide:
Courier Partner Name
Tracking Number
Tracking Link (where available)
Customers are responsible for tracking their shipment using the provided tracking details.
6. Delivery Responsibility
Customers are requested to:
Provide a complete and accurate delivery address.
Provide a valid mobile number and email address.
Be available to receive the parcel when it is marked Out for Delivery.
If the courier is unable to deliver because the customer is unavailable, unreachable, or has provided incorrect details, the shipment may be returned to us.
7. Return-to-Origin (RTO)
An order may be returned to BootStore (RTO) due to reasons such as:
Customer unavailable during delivery.
Incorrect or incomplete address.
Invalid contact details.
Customer refuses delivery without a valid reason.
Failure to coordinate with the courier after multiple delivery attempts.
In such cases:
BootStore is not responsible for delays or additional shipping costs resulting from customer-related RTO.
Refunds may not be available for customer-related RTO cases, subject to our Return & Refund Policy.
If the customer wishes to receive the order again, reshipping charges may apply.
8. Delivery Delays
While we aim to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
Weather conditions
Natural disasters
Government restrictions
Public holidays
Transport disruptions
Courier operational delays
High order volumes
BootStore shall not be held liable for delays caused by such events.
9. Bulk Orders
For bulk or multiple-item orders, some products may become unavailable during processing.
If this happens, BootStore may:
Remove the unavailable item(s) from the order.
Contact the customer to suggest an alternative product.
Refund the amount paid for the unavailable item(s), if applicable.
Cancel the unavailable item(s) if no suitable alternative is accepted.
10. Incorrect Delivery Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate.
BootStore is not responsible for delivery failures caused by incorrect addresses, incorrect contact numbers, or incomplete customer information.
11. Lost or Damaged Shipments
If your parcel arrives visibly damaged or appears tampered with, please report the issue to the courier partner immediately and contact BootStore as soon as possible.
If you believe an item is missing or incorrect, a clear and uninterrupted unboxing video showing the sealed package being opened is required for investigation.
Claims submitted without an unboxing video may not be accepted.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact BootStore through the contact details available on our website. Our support team will be happy to assist you.