Terms and Conditions
Last Updated: July 14, 2026
This website (www.bootstore.in) is owned and operated by Sadhana Biswas (Proprietorship), trading under the brand name "Boot Store". By using this website, you agree to these Terms & Conditions.
Welcome to BootStore. By accessing or using our website, placing an order, or purchasing any product from BootStore, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Payment Policy, Shipping Policy, Return & Refund Policy, and Privacy Policy.
If you do not agree with any part of these terms, please do not use our website.
2. Product Information
We make every effort to ensure that product images, descriptions, specifications, prices, and availability are accurate. However, occasional errors may occur due to manual updates or technical issues.
BootStore reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Product images are provided for reference. Minor differences in colour, packaging, or appearance may occur due to lighting, screen settings, manufacturing batches, or supplier updates.
Please read the product description, specifications, and images carefully before placing your order. By purchasing, you acknowledge that you have reviewed and understood the product details provided.
3. Order Confirmation
Submitting an order does not automatically guarantee acceptance.
An order is considered confirmed only after:
Required payment has been received (where applicable).
The order passes our verification process.
Product availability has been confirmed.
BootStore reserves the right to refuse or cancel any order before dispatch for reasons including but not limited to stock unavailability, pricing errors, suspected fraud, or verification issues.
4. Partial Payment for COD Orders
BootStore does not provide 100% Cash on Delivery (COD).
Customers choosing COD must pay the required advance amount to confirm the order.
Orders are processed only after the advance payment is successfully received.
Failure to complete the required advance payment within the specified period may result in automatic cancellation of the order.
5. Order Cancellation
Before Dispatch
Customers requesting cancellation after order confirmation may be charged cancellation fees.
Typical cancellation charges are:
COD Orders: 30%–50% of the order value.
Prepaid Orders: 20%–30% of the order value.
The applicable amount depends on order status, processing stage, customization, and other operational costs.
After Dispatch
Orders cannot be cancelled after dispatch.
No refund will be issued for cancelled dispatched orders except where required under applicable law.
6. Cancellation by BootStore
BootStore reserves the right to cancel any order due to:
Product unavailability
Pricing or technical errors
Verification failure
Payment issues
Suspected fraudulent activity
Any other operational reason
If BootStore cancels an order before dispatch, customers will receive a refund of the amount paid.
7. Shipping & Delivery
Orders are generally dispatched within 2–4 business days.
Estimated delivery time:
5–7 business days for most locations.
7–10 business days for certain locations depending on courier availability.
Delivery timelines are estimates and are not guaranteed.
Unexpected delays caused by courier partners, weather conditions, strikes, natural disasters, government restrictions, or other unforeseen circumstances are beyond BootStore's control.
8. Order Tracking
Once dispatched, customers will receive:
Courier partner details
Tracking number
Customers are responsible for monitoring shipment status using the provided tracking information.
If the tracking status shows Out for Delivery, customers should remain available to receive the parcel.
Failure to receive the shipment may result in Return-to-Origin (RTO).
9. Return-to-Origin (RTO)
BootStore shall not be responsible for losses arising from customer-related RTO cases, including:
Customer unavailable during delivery
Incorrect address provided
Invalid contact number
Customer refusal without valid reason
Failure to coordinate with the courier
If an order is returned due to customer-related reasons, reshipping charges may apply before a second dispatch.
10. Bulk Orders
For bulk purchases, product availability may change during processing.
If any item becomes unavailable, BootStore may:
Remove unavailable items.
Offer an alternative product.
Refund the unavailable item's payment.
Cancel that specific item if necessary.
11. Exchange Policy
BootStore does not provide returns for delivered products.
Only size exchange is available for eligible products.
Exchange requests must be made within 3 days of delivery.
Exchange approval is subject to stock availability.
Certain products may not be eligible for exchange.
White-coloured products are not eligible for exchange.
12. Exchange Conditions
Products must be:
Unused
Unwashed
In original condition
With all original tags attached
Without damage or signs of wear
Products failing inspection will not qualify for exchange.
If the requested size is unavailable, BootStore may, at its sole discretion, offer another suitable product.
13. Exchange Shipping
Customers must send exchange products to BootStore using India Post or any courier service.
BootStore does not provide pickup service.
If the exchange is requested due to customer preference (including size selection), all courier charges for returning and reshipping the product shall be borne by the customer.
If the exchange is approved due to an error by BootStore, return shipping reimbursement may be provided up to ₹100.
14. Wrong or Missing Items
Customers claiming a wrong or missing item must provide a clear and uninterrupted unboxing video showing:
The sealed parcel
Opening of the parcel
Contents inside
Claims submitted without an unboxing video may not be accepted.
15. Tampered Parcels
Customers should inspect the parcel before accepting delivery.
If the package appears damaged, opened, or tampered with, customers should immediately report the issue to both the courier company and BootStore.
16. Communication
Customers are responsible for providing accurate:
Mobile number
Email address
Delivery address
If BootStore is unable to contact the customer despite reasonable attempts, order processing or issue resolution may be delayed or cancelled.
17. Pricing
All prices displayed on the website are in Indian Rupees (INR).
BootStore reserves the right to change prices, offers, discounts, or promotional campaigns without prior notice.
18. Intellectual Property
All website content including text, graphics, logos, product photographs (where owned by BootStore), designs, and website layout are protected by applicable intellectual property laws.
Unauthorized copying, reproduction, or commercial use is prohibited.
19. Limitation of Liability
To the maximum extent permitted by law, BootStore shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
20. Changes to These Terms
BootStore reserves the right to modify these Terms & Conditions at any time.
Updated versions will become effective immediately upon publication on the website.
Customers are encouraged to review these Terms periodically.
21. Contact Us
For any questions regarding these Terms & Conditions, please contact BootStore through the contact information provided on our website.
This is the foundation for the rest of your policies. Next, I'll prepare a matching Payment Policy with a professional structure and consistent wording.